I had an excellent color highlights and cut with Sarah who always does my hair - she's a brilliant hair dresser! My only slight issue this time was with the person who washed my hair and didn't notice that water was pouring down my back. I was very, very wet and Sarah had to blow dry my back before she could blow dry my hair! The person who spilled the water didn't even apologize so I was not impressed with that. Otherwise it was a good experience and great value.