I never write bad reviews or complain but this was a really awful experience. I went to get highlights for 2 different colours of light blonde and have come out with grey/brown hair nothing at all like I requested or choose from the colour selection. My hairdresser didnt speak English and half way through I checked that it would definitely be blonder as it looked very dark the dye she was putting on, a different hairdresser (as mine didnt understand) reassured me that it was going to be blonde and lighter. Once finished I told the English speaking hairdresser I didnt like it and she looked at me then carried on with her own work. No one offered to help even though my hair was completely different to what I requested, and honestly looks awful. I felt so upset and really fo not like my hair, I wish I never went as my hair before was much better. The worst hairdressing experience I have ever had!