The actual service was really good and the waxing was done very well however the staff service was unprofessional. Firstly they have the wrong price on Treatwell and different prices in store. This has happened twice and I’ve complained twice. Treatwell said they’ll deal with it by contacting Snippers account manager but nothing has been done. In the salon Hollywood wax is £15 but on Treatwell it’s £18. When you go in the salon they said the wax is different. There is hot wax and normal wax but the option for normal wax isn’t advertised on Treatwell. So you have to pay £18 for it. Treatwell did give me a £20 voucher code to use but this is the second time I’ve complained about the misleading pricing and nothing has been changed. Also the full body waxing advertised isn’t clear enough. It doesn’t mention Hollywood isn’t included. It includes, full arm, full legs, back and chest. Not bikini line or Hollywood. This should be more clear and prices should be accurate. I go here all the time and every time there’s an issue with pricing or with what is included.
Booked in to get gel nail polish. The nail technician was busy so another lady said she would do my nails. She was so terrible! I asked her to stop after one coat of colour on my right hand and ask her to take it off. She initially used the wrong side of the nail file really rough (I asked her to use the smoother side)
The nail technician at the nail counter did a great job on my friends nails. I do not understand why the other lady who's forte is certainly not nails offered and attempted to paint my nails.