I booked thinking it would be the Victoria place where I have been before for nails - a while back, but when the confirmation came, it was further south at the Pimlico one, so I rang to say I’d be a bit late. The girl said it’d be ok and then I had a 10mn rescheduled appointment, which was great. The therapists - I had two one after the other- were very good, but it ended up taking a long time.