Though the member of staff who actually gave the massage was really nice, overall it just felt a bit disorganised and nothing was really explained to me. At the end, when I went to check whether I had paid already, everyone seemed confused as to why I was asking and it took time to find out. Also I personally don't mind having an audibly ticking clock next to me, but I feel like this is what most people are trying to get away from with this particular treatment!