I have been about 3-4 times now, and they are very professional and the service is excellent. The Bikini wax I had a few weeks ago was pretty awful, but the waxing on this visit was much better. I also had a very poor gelish the first time I went, and they very kindly offered me a complimentary manicure which was an excellent response. All in all if you give them the feedback they really go to all efforts to make an improvement. 10/10 for this particular treatment.