Southcrest Manor Hotel Reviews

Pool Bank, Southcrest, Redditch, Worcestershire, B97 4JS

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Reviews are written by customers after their visit.

4.6
1460 reviews

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Written by our customers, so you know what to expect at each and every venue.
lovely and friendly as always! makes me feel at ease and comfortable
Lovely facial and also wonderful to pair with the head massage too
Dreamy appointment, didn’t want it to end
Rebecca was lovely and polite, but was overshadowed by the manager Rachel who was rude and unprofessional in her customer relations skills, seemed stressed and unwelcoming, made us feel comfortable and made a comment about having no time for us and in her actual words "not in the mood!!!* told me she couldn't accept a gift voucher which was bought specifically for the venue! Was also told couldn't provide services to my teenager when we'd had them b4. Service was v shabby and won't be returning
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Rebecca was lovely and polite, but was overshadowed by the manager Rachel who was rude and unprofessional in her customer relations skills, seemed stressed and unwelcoming, made us feel comfortable and made a comment about having no time for us and in her actual words "not in the mood!!!* told me she couldn't accept a gift voucher which was bought specifically for the venue! Was also told couldn't provide services to my teenager when we'd had them b4. Service was v shabby and won't be returning
Show venue reply...
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