The staff on reception didn’t greet me, they talked between themselves until I eventually asked if I was in the right place, and if I needed to check it.
During the facial I was asked to move several times at the start to suit the therapist, completely disregarding my comfort. I was asked to move again half through. The collagen mask wasn’t put on properly, it was put in my mouth and I had to tell the therapist before she noticed. This also wasn’t the therapist I’d asked for when booking.
Rachel always makes me feel relaxed and comfortable. She constantly checks you are OK and happy as she goes along. She is always attentive to detail and friendly throughout the treatment.