Good atmosphere, Gemma was very nice and friendly.
The only thing to mention is the table I was on wasn’t comfortable, no head hole so my neck was uncomfortable & I would have liked not to talk so much and relax instead, talking should be optional.
I just thought we got ripped off with how much we paid for spa package.
They asked us in afternoon tea if we had any diet requirements and I said I don't like butter I just want plain sandwiches and they said it wasn't possible. The hot tub was out of action and wasn't told that coming to place we had go back and fourth to desk to tell us it wasn't working. Then the facial I don't think lady know what she was doing because my friend had bad break out from products. I wouldn't go back
The Hot Tub is VERY dirty. Water was green and cloudy with soapy bubbles and there was green line around (inside) the Hot Tub.
Definitely the water in the hot tub hasn't been changed in weeks or months.Hot tub was very dirty and I left after 5 minutes. When I went to the souna somebody turn it off so I couldn’t use .I am VERY DISAPOINTED. Last year I used the Hot Tub in this Hotel very often. This time I was shocked. The hotel staff didn't even say thank you or say goodbye.