Southcrest Manor Hotel Reviews
Pool Bank, Southcrest, Redditch, Worcestershire, B97 4JS
Check availability and book onlineReviews are written by customers after their visit.
1259 reviews
This was an amazing package for the money. The spa facilities were excellent and the beauty therapists were professional and gave exemplary customer service. Cream Tea, dinner and breakfast was to a very high standard and the room was clean and welcoming. The welcome from reception was professional and everything went as planned. I will definitely return and will also recommend this package.
HydrotherapyShow all…
My nails were cut too short causing one of them to bleed. The gel was marked and dented on the light as I was asked to lie on a bed which caused the light machine to not fit probably. Not a treat but quick a painful experience and I won’t be going back. Also the therapist rubbed an oil over my feet when she finished and asked me to get down off the bed and this was extremely dangerous as it was a wooden shiny floor. No nice products used either just cheap stuff with no labels on. Also most of the Gel polish were all dried up so I couldn’t have a choice of colour.
Gel Nails Pedicure
Lovely experience, so nice to have a foot soak and massage with the pedicure. Nice relaxing atmosphere and the therapist was just lovely, friendly, helpful and professional. I would definitely visit again.
A slight mix up with appointment times however this was dealt with quickly and professionally by spa manager. Thank you.
Treatment by Rachel L•
Gel Nails PedicureShow all…
Hotel itself was scruffy/needed updating, although some areas were lovely. ‘Spa’ was more a beauty room with one member of staff. Treatments were delayed because the jacuzzi (outdoor- not very inviting) was out of action and the therapist was trying to sort it out. Massages were good but the ‘reception’ area was used for manicures/pedicures. My sister left stressed because two nail varnishes ran out before her manicure was finished so had to start again. Food in the restaurant was lovely, as were all the staff. Disappointed.
PedicureShow all…
Arrived and wasn’t shown where to go finally got down to where we thought was the right place where the hot tub wasn’t ready for us and no staff around to help us. Having nearly ten minutes of waiting went looking for someone. They said they would sort it and be down soon but they came without telling us it was ready for us to use. Didn’t see any members of staff while there apart from the receptionist who wasn’t very helpful. Unfortunately won’t be returning.
Treatment by Hot Tub•Hydrotherapy
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