The hotel had no receptionist on arrival - we had to wait 20 minutes for staff to arrive!! The carpets were filthy And the room was freezing cold and none of the radiators worked! The jacuzzi was outside and unkempt so I never went in and the treatment I had for face and back were a complete waste of money and painful - no nice atmosphere - it was a cold room and the treatment hurt not just on the day but for days afterwards - worst stay ever for my birthday treat
This was a tricky one as I have a sensitivity in my under-eye area to waxing, it can rip the skin. I wondered if I could get tweezed instead but Chloe said there wasn't time for this. The treatment took about three minutes, a wax over the top and a very sensitive light wax underneath. I would have liked some more tapering but Chloe advised to not do that and I got the impression my time slot was up. So it was a tidy-up, and a small job, but I think I expected some more pampering/attention.