Welcoming and efficient. I was offered a change of room as I'd been allocated on The 2nd floor and there are no lifts. As I walk with a crutch it was very helpful. The rooms are comfy but a lack of service on the hospitality tray was not up to scratch. The food is fantastic, plentiful and hot. The Manor Martini was delicious, highly recommend. Very helpful staff with helping with my luggage. There's a lovely terrace outside which catches the morning sun even in November.