Although I pre-booked they asked me to sit and wait for around 20mins before I was then seen by the next available staff member. I had a gel removal which usually includes a long soak but that part only took a few minutes and they instead were very rough with the electric drill. Even when “finished” I still had gel on my nails so another staff member helped instead. They were gentle which was great as my nails were now so very thin and sore from drill.