Unfortunately I did not end up having a good experience... even though it was lovely meeting Susy, she did not take the time to prep my skin before waxing. It was almost as if she was in a rush to get somewhere and because of this it was very painful. When I got home after the wax my skin was burning it was so sore and I'm now using a mixture of aloe vera and sudocream to try calm it down - and it's now day three! I have been waxing for well over 10 years and I have never had a reaction like that and because of this, I will not be waxing there in the future.