Spa at Mercure Sheffield St Paul's Reviews
119 Norfolk Street, Sheffield, Yorkshire, S1 2JE
Check availability and book onlineReviews are written by customers after their visit.
447 reviews
My girlfriend and I had a fantastic two-day break over the bank holiday. Perfect location and lovely hotel. We will definitely be revisiting.
Excellent value for money enjoyed my stay and very friendly staff. I would recommend this hotel to friends and family
Just come back from the Sunday night special with myself and daughter and we really enjoyed our stay. We checked in about 1pm and used the Spa facilities in the afternoon which was very relaxing then we got ready for the dinner that was included in the price, they did say the restaurant was opened on Sunday but we could eat it in the bar area which was still set out very nice and the 3 course meal was excellent and the staff could not do enough for us very helpful.
As we had booked a shopping day we went down for breakfast early and this was included in the price so wasn't expecting to much but when we came down there was lots to choose from, a continental, fresh fruit, full English or a choice off the menu I ordered eggs benedict and my daughter ordered smoked haddock and was lovely, we ate so much we decided to go for a swim and sauna and then head to the gym, we took advantage of late checkout as it was so relaxing we didn't want to leave. Only criticism would be the link beds you can have them as a double or 2 singles but when they are split the gap in the middle is not very big and no where to move the other bed, as I was staying with my daughter she did not mind being close and listening to my breathing but if I had been with friends it would have been to close for comfort when I asked at reception they said all beds are zip and link so they don't have specific twins. We did not get chance for any treatments but the rooms looked very relaxing. Great deal would recommend to family and friends.
It was my sisters 40th! We both had a relaxing and enjoyable experience and would definitely return. All the staff we met had a lovely manner and were welcoming.
We thought a tour of the spa facilities would have helped us from wondering around trying to locate or randomly discovering a new area, and saved the irritation we felt at the start of the spa break
I booked the “one night spa reviver” break for a surprise for my husband’s 40th birthday. The break included an overnight stay with breakfast, three course meal and 25 minute treatment each. I upgraded the package to include a stay in one of the hotel’s Privilege Rooms and a 90 minute treatment for my husband.
Spa Treatments
We both found the spa itself and the spa treatments wonderful – no complaints at all.
The swimming pool and poolside again were wonderful. The spa facilities were disappointing in that the ice igloo and the aroma room were out of order. This left the steam room and sauna and a shower.
Hotel Room
We have stayed at Mercure St Pauls many times before and have always been happy. Unfortunately this time, we had a bad experience. As it was my husband’s 40th, I arranged an upgrade to Privilege Room 534 – seemingly the best room in the hotel. On check-in I was told this room had been given to someone else and we had been allocated the room next door 532. On arrival, we found a pair of used boxer-shorts in the wardrobe and dried up food next to the bed. The sink was cracked and the toilet cistern dripped constantly. I would not describe this room as an upgrade. There was a coffee machine and some bottled water, but that appeared to be it! The one benefit is that there is a direct lift to the spa next to the Privilege rooms, meaning you can simply wear your robe and slippers around the hotel.
Food
Breakfast – spot on – absolutely lovely.
Three course meal included in spa package – you are offered a reduced menu which costs £14.95 each for three courses if bought individually. There is also a full menu available for an additional fee of £10 each. We chose this option as we wanted a steak and there was not offering on the reduced menu.
Service
I had brought a bottle of champagne to have before our evening meal and saw that there was an ice bucket in the room. I rang room service to request two champagne flutes and some ice. I was told that they would charge me £5 to deliver them. I asked if I could get my own ice and was told that there wasn’t an ice machine available, but I could go get some from the bar. Which I did. In my robe and slippers – that caused quite a stir! I find this not good service for a four star hotel.
On Check-out I gave my comments about our stay to the manager. He dealt with the situation very fairly and reduced our “extras” bill accordingly.
Overall
We enjoyed the stay, especially the treatments, but it wasn’t a “special” experience, it was ok. I wouldn’t do it again. It seemed that extra payments were needed to improve it – ie upgrade room charge, upgrade meal charge and extra treatment charge. Without these I think we would have enjoyed it less.
The technicalities of the spa day seemed confused. We were not advised where to go and were sent back and forth – perhaps a “schedule” or “instructions” given out on check in would be a good idea.
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