Spa at Mercure Sheffield St Paul's Reviews
119 Norfolk Street, Sheffield, Yorkshire, S1 2JE
Check availability and book onlineReviews are written by customers after their visit.
447 reviews
Spa Naturel at the Mercure hotel in Sheffield was close to perfect; I took my Sister for her 22nd Birthday and she couldn't have had a better day. The staff in the spa were so welcoming and friendly that it put you at ease right away, the atmosphere and each different section of the spa was so relaxing and luxurious, and the treatments were incredible - definitely worth the money. I also got a surprise discount when paying for the treatments because we had also stayed at the hotel, which was very welcome. I'd recommend this to anyone!
Great reception staff, excellent location and delicious dinner. Breakfast waddissappointing as the food didn't seem freshly made. Shower in the bedroom was weak, considering the space of bathroom and quality of everything else.
However, I had an excellent stay and would definitely recommend
DISASTER.
checked in on spa reviver weekend and to sound it out as a wedding venue.first impression was good nice clean lobby efficient staff at front desk. Room was clean and bed was the best I have slept in a hotel. Booked in for evening meal at 8pm this is where it all started to go wrong,the menu you can order from is not the main menu- it's a smaller menu with only a few starters mains and deserts. Ordered a bottle of wine 30 mins later we were still waiting for it to arrive. It eventually turns up and the waiter offers no apology just pours 2 glasses and takes our order for starters mains and desert. Starter arrives and. I have tomato soup it' ok but only luke warn and it takes 20 mins to arrive so 1 hour in we have only just finished starters. The main arrives we both ordered ribeye me rare my partner medium,all . Can say is well done is a understatement and the 6 chips was a bit of a joke considering an £8.50 supplement. Calls waiter over again and he actually apologies and fetches somebody else with him who offers us a drink from the bar and takes our food to be redone. I have eaten 1 of my 6 chips. 5 mins later our food arrives and is cooked better but not as we ordered but by this point we are hungry and decide it's better to let it be and eat. I notice I have only 5 chips. We eat they clear away our plates and then we wait for our desert. At 10.40 I call the waiter across and ask what is happening with our dessert,the restaurant closes at 10.30 he goes into the back only to return and tell us the desert we ordered at 8.30 was not available(sherry trifle). The guy who gave us a drink from the bar comes back and offers us deserts from the main menu and a replacement bottle of wine(the same as we bought earlier). Deserts arrive and they are rubbish to put it blunt. Wine arrives and it's a different (cheaper) bottle to the one we were drinking. We were having an early night ready for the spa treatment in the morning but at 11.30 we were polishing our deserts off and by 12.30 we were just getting ready for bed. Breakfast was a sham and they did not have seats for us so we had a makeshift table,food was bland and tasteless,bacon like cardboard and the mushrooms were boiled to the death. We also felt our breakfast was ruined due to rushing about because of the late night and our treatment in the spa was booked for 10.15. The massage was ok nothing special the saunas ice room and shower experience were also ok nothing special but the swimming pool was freezing to the point my partner could not stay in there her lips were blue. Overall I would recommend that you give this place a miss as it's not the service you will expect.
Update the manager has offered us a free meal for our horrible experience but I think I may decline it was that bad. We definitely will not be booking this place for our wedding.
We had a fantastic time here. The food was out of this world, great facilities and very friendly staff. We couldn't have asked for more and shall definitely be coming back
I've stayed at the mecure several times now, and will continue to come back as I really enjoy the place and feel I get very good value for money, On this occasion I stayed, I felt that the staff where steched due a wedding that was being held at the location, also I felt that they wasnt as responsive as they have been in the past. Especially as theh room I stayed in was extremly cold and they heater wasnt working. I had to wait a while for them to bring my a heater. I know this is very small to mention but as I have said I have always used the Mecure and they have left the standard so high that anything less to me is a drop. So I was slighty disappointed when this happened. I still will continue to use the Mecure as we are all entitled to have a bad day in the office.
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