No one was behind the counter- we had to wait 15 minutes until another member of staff had to be called. Nothing worked inside the Spa. Steam room lights not working. Repeatedly had to ask the now present member of staff to do something. Awful
Appoint was booked for 12pm. No one was at reception at the time and my booking was not registered. Luckily the woman who did my treatment was able to do it at 13:30 but I had to go away and come back.