Spa Experience at Kensington Leisure Centre Reviews

Bomore Road, Kensington, London, W11 4HB

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Reviews are written by customers after their visit.

4.6
1951 reviews

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Written by our customers, so you know what to expect at each and every venue.
It’s advertised as a 1 hour and 15 min massage but is in fact just a 1 hour massage- which they 100% should make people aware of as I left feeling a little cheated.
Generally was a pleasant experience, the staff was very friendly and nice and the spa facilities were small but did their job fine. My only concern and down point was about the cleanliness, I received a towel that didn't seem or look clean enough or just unused, the colour is a put off too, a dirty dark grey meant to hide the dirt probably. The flip-flops also, were used and seemed dirty. For some reason, in my mind I was hoping the flip-flops would be a pair of disposable, one time use one but new. I guess if you carry your own towels and flip-flops is safer. We got the couple deal and we were instructed to use the shower before getting in the jacuzzi, which is reasonable and advisable but when I was changing there was a group of 4 ladies that changed and went in the sauna in the same with me and they just jumped in the jacuzzi without any previous shower. That made doubt the jacuzzi could be trust/used. Also the water glasses were plastic but reusable and they were hot enough or clean enough to look like at least they've been trough an washing machine. I guess if you don't care so much about cleanliness it can be more enjoyable.
This Spa is a total haven and amazing value for money. Thank you for making this an affordable and relaxing experience!
Lilliana did a professional and great job, as always!!
I always come here, is so good