They always ask to change the time for the appointment I make.
I got a new cosmetician who apparently hasn’t done a manicure before so she got a brief explanation what to do with my nails which she struggled to do, and only in the end she was replaced by an experienced one. Though, both of them were very kind and nice.
We had a great day and the spa facilities are great overall, with very helpful staff. The only slight issues were that it was quite busy so was sometimes difficult to find a space in relaxation areas, and the jacuzzi could have been slightly warmer. The sauna and steam room were great and the facial was excellent.