I have used this spa at Kensington Leisure Centre a few times, I've always had a great experience. I feel great afterwards and I have recommended this thermal spa experience to many others.
The spa is lovely and clean and looks quite new. However, there were far too many people there - we went on a Sunday. So we were unable to get to use the jacuzzi as it was full. The experience shower is lovely. Could do with a regular shower in the spa to cool off after the sauna though.
My partner and I had a lovely experience at the spa. The facilities are not huge but quiet and personal and we felt very comfortable. The spa therapists were fantastic and so were the treatments. We came away relaxed and happy. Would definitely return!