Spa Experience at Kensington Leisure Centre Reviews

Bomore Road, Kensington, London, W11 4HB

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Reviews are written by customers after their visit.

4.5
1943 reviews

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Written by our customers, so you know what to expect at each and every venue.
Went in with such a painful shoulder . Had an amazing massage, 2 days later and my shoulder is sooo much better. Thanks 🙂
i've had five or so massages and facials here and they're usually amazing. it's clean, timely and relaxing.
The sauna and steam facilities were pleasant and the changing area was clean. The jacuzzi was pretty cold though. I arrived 10 minutes late for my session which was a joint session with my friend. Whilst my friend got her treatment as she arrived on time I was not allowed to have the remaining 15 minutes of my treatment and that there was nothing the staff could do about it. I told I could use the facilities early but my friend had put the locker key behind reception for me and when I asked for it the receptionist didn’t recall but didn’t even look. I then waited in the reception area for my friend to finish her treatment which was meant to last a further 15 mins to the time I arrived. She wasn’t finished for 25 minutes, which is the length of what could of been my treatment. There was only one lady in the treatments after our slot yet whilst I was in reception I saw 4 other therapists eating cake and packing up for the day so still surprised at how there was nothing they could do. Pretty annoying especially when the trip was a present
Waxing overall was ok but I came home found out here is a 2cm bruise on my pubic area!!!! It’s very obvious and the lady who served me most saw it but didn’t say anything! I will never come back here!
It was an amazing and relaxing afternoon! The staff is super kind and the venue accurate in each detail.