Really enjoyed my experience at the Kensington Spa. The receptionist was lovely and very helpful, but unfortunately I did not receive my robe as they only hold it for those who have treatments and not for the visitors who are there just to enjoy the spa. The sauna is nice and hot, the steam room is fantastic and I loved the changing colours as it's very calming, the shower was amazing too. I would have loved if the lights would have been dimmed and the spa music would be playing in the main spa area as it would put the customers more at ease and would definitely improve the ambience, but I will definitely return. It was great! Make sure you go to the relaxation room too!