Being a returning customer this time around was a bit dissapointed by the therapist. The facility was clean and welcoming as usual, but unfirtunately the therapist was not at her best. Surprisinngly this time I've been treated as a coupon customer, not as a vulued regular. I left with hte impression that the therapist was eitheir new or just tired/a bit lazy.
On a cold December day, the welcome at Spa London was as warm as the cosy treatment room in which Sophie gave me my luxury facial - a supremely relaxing experience, although some masque was left on my face at the end!
The therapist was brilliant and attentive. The facials was soothing and my skin felt fresh. The ambience was also very good. I arrived early (about 1 hour), but the therapist allows me to start my facial about 30 mins later as the customer before me did not turn up. This was good as I do not have to wait for the entire hour. Highly recommended
I bought a treat for my mother and decided to have one for myself too. It really was very good value. The only downside was that we were two we could not be booked in at the same time so we had to go in turns but it was a nice experience overall.
Very annoying to book an appointment - emailed & called several times, finally they replied to our email to say they only booked appointments 2 weeks in advance as they weren't sure of the schedule. To give them credit they did email back a week later to confirm. When we got there they were brilliant - really good treatments, nice surroundings but they really do need to sort out their booking procedure.