Great pregnancy treatment that left me feeling really relaxed. After the treatment the therapist informed me that she forgot to give me a back massage as part of it. To be honest I had noticed but had barely registered it bc she’d spent the time giving me a beautiful foot, leg and shoulder massage. As an apology for forgetting the back massage though, the therapist and receptionist offered me a complimentary pregnancy massage for the following day, which was lovely of them. Very happy with both treatment and customer service as a result!
We were told on arrival that our massage appointment had been moved one hour later and that the manager had sent an email to inform us, however neither of us received any email and the receptionist couldn't see when it had been sent. We both received separate emails confirming the original time slot just a few days before. A courtesy phonecall would have been appreciated. All the staff were very friendly. The spa facilties were good and clean, however the jacuzzi was tepid and not very warm.