Treatment started late and was done by someone different to who I'd requested. I did enjoy the treatment as it left my skin really soft and smooth. But the ambience was affected by the fact that the music in my room started halfway through the treatment. Also the shower plug was broken and bit of dirt from the plug started coming off in the shower while I was in there. I think a towel and slippers could've been provided as it was quite difficult to get out of the shower and get onto the bed without dripping everywhere and getting residual salt that had dropped onto the floor on the bottom of your feet. Luckily I'd brought my own towel. I did like the fact that I was able to use the relaxation room afterwards however. Not sure I'd do the same treatment again but I will come back for other treatments and to try out the facilities.
The facial was fantastic and beautiful products used, very relaxing experience. Would highly recommend. However receptionist was not friendly, which is so important before your treatment, she almost ruined my experience. But therapist was so lovely and made it her priority that I was relaxed. Also please state clearly on Treatwell that “steam and extract” is not included in your facials and clients have to call and book this separately with the spa, or at least include it as a treatment to be booked on your list. Not clear and I was unable to have this done, which was a bit annoying.