I give 5 stars for everything other than the booking. I did this on line and was given an appointment at 6.20pm. I arrived in plenty of time but as the therapists were in the treatment rooms saw nobody until after 6.30pm by which time I was beginning to think something had gone wrong with my booking.
Poor greeting by Gosling staff who told us spa staff hadn't arrived so waited 20 minutes before we realised they were there all along. Had to share a locker with friend. One room not working but not told, swimming costume dryer not working, no bags for wet costume, one lady complaining to staff in changing room that workmen had looked at her through the door. Spa treatment and rooms good.