I bought this as a present for my aunt as she lives near the venue and did not know about it, she thought it was an amazing experience and would not hesitate to go back again :-)
I booked a spa-only session. I chose this place because I needed to do some hydrotherapy on my injured hip. The spa brochure states "Hydrotherapy Pool: Multiple jets working on different muscle groups to pummel away any stress or fatigue from the body." It was the word "pummel" that sold it to me. But to be honest, the jets were so feeble that I would have received more pummeling from someone blowing water through a straw. The other facilities were fine (sauna, steam room, etc.) but the one thing I wanted was simply not as described in their brochure, hence my low score.
I would also add that my mood was not helped by a couple of other guests chatting in the relaxation area. I don't expect total silence, but one of them had rather a loud voice. Oh, and the hot water machine (for the free tea) is incredibly difficult to use; there are no instructions, and in any case the lighting is so low you can't actually see the controls. I wasn't the only one who struggled.
So, I was a very disappointed customer.
Lovely massage, really relaxing, but I wasn't so keen on the lavender defuser being put under the head piece so wafting straight into my face. I'm an asthmatic so I did ask for this to be taken away. Much better without this.
In love with this place, never a disappointing and such good value for money. The therapists are always lovely and helpful. And the spa reception team are always extremely helpful and always prepared to go that extra mile. All staff are an absolute credit to the team.