I was so disappointed today. Even through I booked with a specific therapist, I got someone else because the one I booked with was “fully booked”. I booked with the specific therapist for a reason- she is the only one at the spa that I have been satisfied with. The whole time today I kept thinking how the massage wasn’t as good because it wasn’t with the therapist I booked. I was tense and frustrated the whole time because I had been looking forward to this for a while and didn’t receive the level of service I specifically booked and paid for.