The facial and massage were great, and the staff are lovely! The spa could do with a little refurb to make it feel more clean (damp issues in places) and the drinking water dispensers need a clean as they had some black floating bits, but the facilities were as I expected for the value. Could do with a cold plunge or at least colder water in the drop bucket after the sauna and steam room, rather than a slightly cool bucket and some ice chips.