I've been here once before with no problems, this time one of the showers was not working so I felt rushed to finish quick, which is not the most relaxing start to a spa experience! The spa itself was very relaxing apart from people talking VERY LOUDLY in the heat rooms and even playing rap/dance music! Why you would want your phone on you when you should be relaxing is beyond me, that did spoil it a bit. Staff should remind people about noise & be able to quieten down anyone who doesn' adhere.
Manuela was lovely and provided a relaxing experience with great massage techniques. The lighting in room could be better instead of 4 lights directly above the massage table, which can be too bright and better placed away from there. overall, I had a great time.
I really enjoyed the experience at York Hall. The receptionist was polite but seemed a bit stressed. It was quite a busy day! It was a lovely treat and I felt great afterwards. My massage therapist kept me waiting but then gave me extra time on my treatment, which I was happy about.