Reception staff can be a little inflexible, depending on who it is. Came for the sauna, steam room etc. facilities. After an hour or so, we wanted to go out and grab a bite to eat before we came back for our treatments, but were told we wouldn't be allowed back in! Spa itself was wet in places and not altogether pleasant but treatment rooms were very nice. Would go back for treatments only.
I thought I had better things to do on the morning of 31 Dec 2010- but went along as had booked the deal some time ago & time was running out to use it. What can I say? - IT WAS FABULOUS!!!! Fantastic ambience, beautiful place with brilliant facilities. The staff were helpful & very friendly. Have been raving about it ever since & will definitely be going back. Just need some offers now!
I had a wonderfully relaxing day Spa London York Hall (a marine algae body wrap, plus entry to the thermal spa). The staff were welcoming and the atmosphere was very relaxed. It was the perfect antidote to the busyness of the Christmas holidays.
I didn't manage to totally immerse myself in the plunge pool but tried everything else!
The rest room is also a bonus - magazines, day beds, and I bought a huge reasonably priced fruit salad and naughty flapjack for my lunch.
I also had a marine algae body wrap, with Tanya, using Thalgo products, which was a wonderful treatment and my skin felt very soft afterwards. I hadn't realised it included a salt scrub, so that was a real bonus as I'm useless at exfoliating!
All in all, an excellent experience for £25!
The only downside for me was that it would have been nice to have had a jacuzzi to wallow in, but perhaps that's not really part of the thermal spa set up.
I've been to the spa before and loved the relaxing approach to popping in and out of the various heated/humid/relaxing spaces and rooms. They didn't have the complimentary apples and herbal teas like last time I was there. However, they have kept the prices the same (since the vat increase) and the chilled water/ cucumber infused water and lemon infused water tanks were still on tap in the relaxation room.
Combined with the excellent treatment I felt like royalty in the spa and look forward to returning soon.