Spa Naturel Fitness at Mercure Blackburn Dunkenhalgh Hotel & Spa Reviews
Blackburn Road, Clayton-le-Moors, Accrington, Lancashire, BB5 5JP
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285 reviews
Hi thank you for your late response to My negative experience with your hotel. Firstly, you say you are replying to my email, in fact the issues I had I raised with your Female receptionist at 0900 Monday 3rd July, and I assume this is a response to that, as your email has no title.
Below is the catalogue of negative experiences We had with our stay in your hotel.
1. When attending to the 3pm Sunday 2nd July Massage appointment for 2 at your spa (which was the main reason of booking the stay at your hotel) I was quizzed and quizzed by your senior female member of staff at the spa, e.g., was it this package was it that package? I explained I just booked the massage. Your staff member clearly showed there was a major problem with our massage, I could only speculate that may be you didn't have the staff to do the job, or there was some other problem. We was then shown to the tranquility room and just left there while they sorted out whatever issue there was. Whilst waiting my partner asked if I would like a glass of water, when she went to get it there were cups but the three bottles for water were completely empty. By the time we had the massage, we wasn't in the relaxed frame of mind that we should have been.
2. I ordered a Club Sandwich for my Muslim Girlfriend, and asked at the point of ordering is there any pork product within the sandwich, to which I was told, "Sir it clearly says on the menu it only has chicken" so I said, you don't need to confirm that with the kitchen staff then? To which she reaffirmed "No, as I said sir, its not written on the menu" Then when the sandwich arrived it had bacon in it, which incidentally made my girlfriend feel quite sick, and to suggest that she would want a replacement sandwich at that point was ridiculous.
3. At the point of entry to our hotel stay with you, your receptionist insisted that I had my credit card set up for a line of credit, to which you actually took an additional 340 pounds sterling, even though I explained to her I have already paid this bill in full at least a week ago. To which she suggested I hadn't. If not for the fact of going online and taking screenshots of my bank and paypal accounts and coming down to speak to your male recepionist, at which point he refunded the 340 pounds, I would still be owed this by yourselves.
4. My Girlfriend only had breakfast the first morning we was there because the only meat you had was all pork derived and no other.
It was a great day and the back massage and facial were great.The only reason I've marked it down on the steam rooms was because they were having work done so only 2 out of 5 steam rooms where open. They had rung me to let me know but I hadn't got the message so it was a surprise when we got there, but they gave us complementary vouchers to go back. It wasn't quite as relaxing as when we last went because of all the work being done.
We went on a bank holiday and there were alot of children which we didn't mind but it did make it quite noisy and bustling.
Overall we had a great day and really enjoyed it
Overall, we had a lovely day and left feeling relaxed. The best part was my back, shoulder and neck massage -great therapist and felt amazing! However, there were a few points that let the day down. Firstly, the older lady on the spa reception was quite rude. Also, there was swimming lessons on all day and so the ambience wasn't as relaxing as I would have hoped (we were having a day away from our kids! - maybe note which days this would happen on?). Lastly due to a large wedding in the hotel we did feel the staff weren't very attentive.
Spent a Fabulous day relaxing and chatting in the many different spa experiences, having a delicious lunch and a blissful massage. No to swim.
It's was just a totally relaxing day. And we got upgraded to a hot and cold buffet as it was busy that day
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