Spa Naturel Fitness at Mercure Cardiff Holland House Hotel & Spa Reviews
24-26 Newport Road, Cardiff, CF24 0DD
Check availability and book onlineReviews are written by customers after their visit.
305 reviews
Do recommend the Sunday over night spa stay it's amazing deal would definitely do it again, I Brought this for a present for my niece's 18th birthday and with 4 of us going we had fab time and most of all my niece did & can't wait to go back sometime, the hotel is lovely, the spa just as we needed & the food was also lovely, staff are even so friendly & helpful couldn't fault them, rooms are perfect.. Happy customers!
The spa itself at Hotel Mercure was a delight; the pool looks out onto a lovely view of the city, and makes a change from the slightly clinical feel of similar places I have been to. We were greeted by a lovely receptionist upon arrival who was keen to tend to our needs.
We ordered the £10 lunch option, as thought this might be a good break between treatments and easier than venturing out. It did seem to be a bit measly for the price, and we were given sandwiches which were missing a filling and the crisps noted on the menu weren't included. My sister pointed this out to the waitress and the manager came and apologised immediately; bringing us a glass of prosecco, some crisps and some more sandwiches! This was really nice of them, and we did not expect it at all.
I went for the facial treatment. The therapist was very good and obviously skilled, although I objected to being given the 'hard sell' at the end of my treatment. I would expect this at some point, but the fact that she insisted on doing it immediately after my treatment (when you're supposed to be given a little space) kind of ruined it, and, with me still under the blanket, made me feel slightly trapped! My sister didn't experience this, so perhaps it was just her.
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