Unfortunately I had quite a bad experience. I was moved to the Brewer St location and I felt like my therapist made up my facial as she went along. She was on her phone half the time and left the steamer on my face for nearly 15 mins, was very rough when wiping my face and pulled my hair a couple of times. It wasn’t hugely expensive at £50 but that’s still a lot of money and I left feeling dissatisfied and a bit pissed off. My skin isn’t particularly well exfoliated or glowing either.