I went in, and instructed the stylist to cut my hair to shoulder length. As I had removed my glasses, I was unable to see exactly what the stylist was doing, but, when I felt the scissors cut across my hair, I was shocked.
The hairdresser had cut it so short, right up until my neck. This was clearly much shorter than what I had asked for.
I felt so uncomfortable that I couldn't even stop the stylist. Will not go back again.