Ambra was just lovely! Despite my terrible nails and the bad state they were in, she took great care to clean them up, and by the end they looked wonderful! The Shellac is still going strong after two weeks! The only thing I would mention is that the treatment room I was in was very very small and cramped - and being slightly claustrophobic, it wasn't the most comfortable setting. Nevertheless, can't complain about the treatment or the therapist! I would definitely go back!