I felt a bit judged during my brazilian wax. The girl kept on commenting on the state of the area which wasn't really nice coming from a professional. I would recommend just doing your work. The rest of the staff was really nice, as always.
Oh dear- today's manicure was not good. There are two members of staff now who are not very polite and rarely smile-a girl with long blonde hair and a girl with brown hair. The girl I had today (brown hair) was very rough. She didn't say hello or offer me a drink, sawed away at my nails with the file, pinching my fingers until they hurt and dug at the cuticles to clear the skin. The end result is thankfully quite good- better than I expected it to be, but if this place forgets it's customer service it will be it's downfall. They need to be more consistent in how they treat customers so it is less hit and miss, and focus on making the experience relaxing and calm for the customer. Don't forget ladies that it is supposed to be a treat! I treated myself to a manicure so I want it to be relaxing and for somebody to be nice to me, not comment on the state of my skin like the blonde girl did! All the other ladies who work there, keep up the good work!