Salon was very busy on arrival and I was sent downstairs to wait for Claudia therapist.. not in a private area next to additional shampoo basins where other customers having their hair washed... I can't fault Claudia she was friendly, thorough, paid attention to detail and I love the full manicure and shellac she did .. I was nervous about trying somewhere other than my usual place - but as this was a bargain thought I'd give it a go... overall great value.. Was this a relaxing experience though.. well not really.. really loud music.. people up and down the stairs.. hair from hair cuts underway upstairs kept falling onto the nail table.. my coffee... and me.. which was a bit odd... but Claudia definitely did all she could to stop that happening... Value-wise 10/10 - but if you're looking for a relaxing, chilled out manicure - then I don't think this is for you.