My appointment was moved once to 5 minutes after I booked. When I arrived on time I was made to wait for 15 minutes while others who arrived after me were treated ahead of me and no one explained why I wasn’t yet. At 1:40 I received an email from Treatwell saying that my appointment was moved to 1:25pm, which clearly was not communicated to me before I arrived. While my Shellac was removed efficiently, I was given the tiniest amount of oil for my nails hurriedly at the end which meant they were left dry and brittle.
I come here all the time, but this last time I did my nails with Yasmin and I have to be honest, I did not like it. She has a bit of a sarcastic attitude that made me really uncomfortable, also the quality of the manicure itself was really really bad. There's bubbles and lumps in almost every nail, the nails were filled in a bit of an odd shape...not good. I find this place has quite a good price, especially for central London, and that's why I keep coming back...you get what you pay for, it is never going to be the best manicure of your life. The majority of the girls are good, but I have to say, Yasmin was not great and hopefully next time I book it I do not get her again otherwise I'll ask for a change.