Got my nails done. While doing my cuticles it bled it was so rough and painful and it bled! She tried to cover the blood by running the water over the nails. My pinky and index nails were bleeding. Rubbish skills I have pictures for a proof my finger nails are so sore and painful still. Got it done by Roberta. Awful. I even sent a complaint email but no one got back to me.