The hairdresser did a very good job and made sure I was happy with the finished look, however I had booked a different hairdresser for that appointment and I was not informed of the staff change nor did the new hairdresser introduce herself.
I booked with a specific stylist based on their reviews i was given a different stylist without being informed. I only realised after my hair was done. Thankfully, I was happy with the result, but this is still unacceptable. If my booked stylist was changed, I should have been told beforehand and given the choice.