The salon is very busy and they do the manicures downstairs in a small section of the salon where they also do hairdressing services. It certainly wasn't an airy or a posh salon, more like a fast and quick manicure service. It felt a bit crammed. The staff was friendly but also seemed very busy.
I booked a last minute session and unfortunately at the wrong Splash Salon. Splash were very accommodating and efficient in changing the appointment to the correct salon with no hassle. The lady that did my nails was very nice and professional, she was chatty but not overly (which I don’t like). The nails look great too. The only reason it hasn’t got 5 stars is because it did feel very rushed, there was a customer waiting/complaining that her appointment was late. But overall would go back again.