The appointment started 40 mins late - no apology or compensation. Asked me a few questions about the colour but did the opposite (did ashy instead of warm and left the toner on for short time instead of long time). Maybe a miscommunication between us, but was disappointing that it happened twice. The cut is also a bit uneven on the layering - maybe was rushed as last client of day, but not too pleased with the job.
I had such a lovely experience with Veronica today. She was so friendly and was very talented, with exceptional attention to detail. My eyebrows look perfect! Will definitely be back, thank you so much!