I booked an appointment on the same day. It was my first time there so it took me a second to realise that the reception was downstairs - none of the guys gave me no direction. Luckily the arrows helped. Anita understood what I wanted. She didn't speak much but I preferred it as I'm not a big talker myself. The hair wash was okay but I think it definitely matched the price that I paid. Very happy with the results too