Booked at Splash Salon Charing Cross but was redirected elsewhere. During my appointment, hair dye was splashed onto my shirt, arms, and even my fingernails. I complained to the manager, who was dismissive. I then emailed and WhatsApped photos of the damage but received no response. The colour result was awful despite requesting a simple darker brown shade I regularly have. I spent over four hours in the salon, left in tears, and had to dispute the payment with my bank.
OMG why did I not come here before. The entire team are so lovely and I had a warm welcome here.
Mt service was efficient and done to a high quality, styled great and colour looks so natural and that’s what I wanted. I will be coming here again