The stylist was experienced and excellent work. However, they overbooked her so she ended up working on 2 clients at a time so my experience was over 3 hours for root colouring and half-head highlight. It was hot from all the hairdryers and I was sitting around waiting for my stylist to finish with other customers. This was terrible! There were a lot of delegations to untrained staff to wash my hair, put on toner and blow dry my hair. Unacceptable!