Unfortunately I was a bit late as I couldn't find the salon but after phoning them one of the staff came to get me which was really good. The wash and cut was done by the same lady who was polite, listened to what I wanted and checked throughout that I was happy with how my hair was looking. There was music on the TV screen behind me which I liked and she didn't witter on which is a big plus! And I was offered a drink. Overall I am very happy with my new cut and the whole experience. I will definitely be going again.