I have no idea how businesses like these survive. The customer service is so incredibly bad. I walked out midway my treatment as it was sub-standard. I literaly walked across the road to a competitor where I had a way better experience. Sadly I pre paid and lost my money but thats better than seeing the therapist doing the least possible. Small price to pay to make sure they never see me again.
The experience was really good. From the massage to the employees. I just thought it would be better to use fragrant oils to make the atmosphere better.