The quality of the wax used was awful. The quality of the strips used was terrible! I was lying on tissue paper which was just sticking to me! A 30 minute job ends up taking an hour. The therapist was apologetic but it had nothing to do with her. I've had this waxing done many times at other salons and the quality of this used her was extremely below standard. The products did not do the job. Owners and management need to invest more in the quality of products used. I'm sorry to say I won't be coming back.