I booked online selecting “medium hair,” but was told upon arrival I’d be charged extra. I agreed. I showed the stylist photos and explained I wanted a neck-length bob. She carelessly cut my hair dry, then washed and cut more, chopping it to my shoulders and then even shorter. Despite my protests, she continued cutting until it was mouth-length. The result was uneven, frizzy, and nothing like what I asked for—an absolute disaster that left me traumatized.