Won’t go back here ever not because of the treatment but more the staff and how unprofessional they all were. My app was 12.30, I arrived at 12.15, not one staff member acknowledged me or even looked up. There were 3 staff members doing nails and 4 girls in the waiting area!! I knew then that something had gone wrong! 30 mins later I spoke up that I had an app, the girls kind of just ignored me shouted downstairs to Sudan! She came up and checked the app book and then the Treatwell app on her phone and realised that both were fully booked but nobody had synced the two! So she then tells me that they can’t do my nails today at any time!! After I’d already been waiting 40 mins, I looked at her app book for her and asked her to cancel her 1.30 app since I was already in her shop and I’m not local!! First she refused but after I explained to her need my nails today for a holiday she then rang the girls in her book and cancelled their app. I’m sure those girls wasn’t too impressed either!! They need to get more organised or get a receptionist! Terrible experience and I won’t be going back !!
Sudan is superb and has done a wonderful job with her new salon. So it goes without saying appointments may run behind time because of the demand, so be prepared to wait... it’s worth it. My appointment was at 4, probably waited 40mins and was out the salon by 5:30ish. Super speedy and excellent at her job.