When we arrived at the salon, we were not greeted by any member of staff. We sat on the chairs in the waiting area for 1 hour and continued to appear almost invisible to the staff. After this time my friend and I were finally asked what we wanted done. At this time we explained that we did have an appointment for a pedicure but would also like to have an infill with shellac on our hands done too as walk-ins. We were then taken over to the pedicure basins. The entire experience felt rushed and quite uncomfortable - I did not feel pampered by Letty at all who made it quite clear she did not want to do anyone's feet. Throughout my TWENTY minute pedicure she kept trying to get out of doing my treatment. In regards to the length of my treatment, twenty minutes is far shorter than any pedicure I have ever encountered and my friend sitting beside me was disappointed for the exact same reason. The technician did not ask about the shape or length I wanted my toenails, she really just did not care. My shellac paintjob was pretty at first but that did not last very long. Onto my infill with shellac, Sudan was very friendly and asked exactly how I wanted my nails from the beginning resulting in a beautiful finish. Though the treatment I received from Sudan was second to none at the time, after a few days I could tell the products used by the salon are not of the standard I am used to. I had shellac chipping off of my TOES (isn't it a universal expectation that toes dont chip/peel!), and the shellac on our fingernails had also lifted and begun to peel. In all the years I have been getting shellac on my nails I have never ever had anything like this happen before, especially not after a few days!!! I do think that the top coat used by this salon (OPI no cleanse top coat) may be one of the reasons why they have not lasted very long. I have never seen this product being used before and these chipping/peeling issues are also new to me. It is safe to say I will not be returning to Sudan Nail Artistry, hide your toes, hide your hands ladies!
let me start by saying my nails look great but my experience here was awful! my appointment was 3pm. Arrived on time but then wasn't seen for TWO HOURS! There was only one staff member on and her English wasn't very good so she kept ringing her manager to translate the fact we wouldn't be seen for ages, so I was put on the phone to (who I assume was) her manager twice while I waited. I know these things happen but I would have appreciated being told earlier so I could have stayed at home until my appointment.