let me start by saying my nails look great but my experience here was awful! my appointment was 3pm. Arrived on time but then wasn't seen for TWO HOURS! There was only one staff member on and her English wasn't very good so she kept ringing her manager to translate the fact we wouldn't be seen for ages, so I was put on the phone to (who I assume was) her manager twice while I waited. I know these things happen but I would have appreciated being told earlier so I could have stayed at home until my appointment.